In a recent survey of 167 websites, we discovered
Why do you need a cookie consent popup, a privacy policy, and an accessibility widget on your website? It’s simple. Protecting your visitors’ privacy and making your website more accessible protects your business.*
Not every website necessarily needs all three features, but there are good reasons why these practices have become common.
A privacy policy is the cornerstone of website visitor privacy. It’s a document or page on your website that tells your customers what information you collect and what you do with it. It informs people with whom you share their information and other information about your privacy practices.
A privacy policy is a legal requirement in many state and international jurisdictions. For example, many websites are visited by people from the European Union. EU visitors are protected under the General Data Protection Regulation (GDPR). In the United States, your website is most likely accessible in California under the California Invasion of Privacy Act (CIPA) or the California Consumer Privacy Act (CCPA), even if you don’t do business in California.
A privacy policy informs users how the website collects, uses, and shares their personal information. By being transparent about data practices, a privacy policy builds trust with users, and failure to comply with privacy laws can result in legal consequences.
Here’s the problem: Many website owners overlook posting a privacy policy, thinking they’re not at risk of a lawsuit or privacy violation. Think about the damage to your reputation or the financial impact on your company. Please don’t panic; we’ll share a cost-effective solution to help protect your company.
There’s no escaping it. A privacy policy is a good business practice and a legal requirement for websites collecting personal data, such as names and email addresses.
Many websites collect personal information through contact forms, email newsletter sign-ups, or lead-generation campaigns. Moreover, if you're leveraging marketing automation or analytics services like Google Analytics, you're engaging in activities that require a clear and accessible privacy policy.
Privacy policies are a cornerstone of online transparency and user trust. They help you comply with global data protection laws and reassure visitors that their personal information is handled carefully and respectfully.
Little Known Fact: Analytics services (such as Google Analytics, the most ubiquitous) often stipulate the need for a privacy policy in their terms of service, underlining its importance for website operation and user data protection.
Many websites (including this one) use cookies to track user activity, personalize content, and other purposes. Regulations such as the EU's ePrivacy Directive and the GDPR require websites to obtain consent from users before placing cookies on their devices. Cookie consent features notify users about using cookies and allow them to accept or reject them. This ensures that users control their data and helps websites comply with legal requirements.
According to Termageddon, “The truth is that not all websites need a Cookie Policy. First, while it is very unlikely, if your website does not use any cookies, you will not need a Cookie Policy because you do not need to present information regarding cookies as none are used on your website.
On the other hand, if your website does use cookies, you will need a Cookie Policy to comply with several privacy laws.
A good Cookie Policy generator will include a scan that detects and pre-populates a list of the cookies used on your website so that you do not have to guess what those cookies are or spend hours inputting this information into the generator.
- Termageddon
A small business owner called us to share how troubled he was over being served with a lawsuit that claimed his website was not accessible. Resolving and mitigating the lawsuit ended up costing him thousands of dollars. He may have avoided the legal and financial costs if his website had been enhanced with an accessibility widget.
An accessibility widget or tool helps make websites more accessible to people with disabilities by providing text-to-speech functionality, adjustable font sizes, color contrast adjustments, and keyboard navigation options. The widgets are generally visible in the bottom right or left of a website where they are installed and open a window that gives visitors ways to enhance their experience.
The major drawback to accessibility widgets is their cost, but there are several options and considerations:
For the record, we would never recommend a solution that we don’t use to help our clients protect their websites and companies from legal and financial risks.
*We’re not lawyers, and this is not legal advice.
Consider these recommendations as best practices from one small service business to another to help you avoid surprises!
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